PiQ Games Privacy Policy

1. About this policy

This policy explains what information PiQ Games ("PiQ", "we", "us") collects when you use PiQ Euchre and our other games, apps and website, how we use it, who else handles it, and the choices you have. It applies to everything we offer under the PiQ Games name (the "Service"). It goes together with our Terms of Service.

2. What we collect

We collect only what we need to run the game.

• Account information: your email address, and the sign-in method you choose (email, Google or Apple). If you sign in with Google or Apple, we receive the basic account details they share with us, such as your email address.
• Your profile: the display name you choose, and your avatar and profile settings if you set them.
• Gameplay information: the tables you join, the games you play, scores, rankings and ratings, and the session information we need to run matches and bring you back to a game after a dropped connection.
• Messages: what you send in table chat, lounge chat and direct messages. A direct message is visible to the person you send it to.
• Reports and blocks: reports you send us about other players (who, when, where, the message involved, and the reason you give), and the list of players you have blocked.
• Your settings: your Chat Settings, including the profanity filter, and your other game preferences.
• Technical information: a device identifier, a device label (such as the browser or phone model) and a session ID, so that only one device is in the game at a time, and the technical details our servers and providers record when you connect, such as your IP address and request times.

3. How we use it

We use your information to run PiQ and keep it safe. That means to:

• Create and maintain your account and sign you in.
• Run tables, games, rankings and multiplayer sessions, and restore your place after a dropped connection.
• Deliver your messages to the players you send them to.
• Review reports, enforce our Terms of Service, and keep players safe.
• Answer support and account deletion requests.
• Protect the Service, find and fix problems, and keep it stable.
• Deliver updates to the app.

4. Who else handles your information

We use a few service providers to run PiQ. Each one handles your information only to provide its service to us.

When you sign in with Google or Apple, that company handles your sign-in under its own privacy policy. When you delete your account, we also revoke the Sign in with Apple access for Apple accounts.

We may also share information when the law requires it, or when it is needed to protect players or the Service.

5. What we do not do

We do not sell your personal information. We do not share your email address for advertising or marketing lists.

6. How long we keep it

We keep your account information, game data, chat messages and direct messages until you delete your account or we remove individual messages, such as after a report. Then they are removed. We do not automatically delete old messages on a schedule.

Reports are kept for as long as we need to respond to them and to keep the Service safe.

Our service providers keep their own technical logs under their own policies, and copies of our database may remain briefly in backups after deletion.

7. Deleting your account

You can delete your account yourself inside the app: go to My Dashboard, then Account, then Delete my account, and confirm. Deletion takes effect immediately and cannot be undone. If you signed in with Apple, you sign in with Apple once more to confirm, and we revoke the Apple access.

What we remove: your sign-in, your profile, your email address, your chat messages and reactions, the reports you sent, your direct message conversations (for both people in the conversation), your relationships and invitations, your settings, and your presence information.

What we keep: finished games and the rankings and ratings that came from them, so that the other players keep their full game history. Your name in that history is replaced with a numbered placeholder such as "Deleted Player #123", and nothing in it links back to you. Your display name becomes available for others to use. We also keep reports other players made about you, for as long as we need them to keep the Service safe.

If you cannot sign in, email support@piqgames.com from the address on the account and ask us to delete it. We handle these requests as quickly as we can and within 30 days.

8. Your choices and rights

You are in control of a lot of what happens to your information:

• Chat filter: turn the profanity filter on or off in Chat Settings.
• Blocking: block any player, and unblock them, from the blocked players list in Chat Settings.
• Your profile: change your display name and profile settings in the app.
• Deletion: delete your account in the app, as described above.

Depending on where you live, you may also have the right to ask us for a copy of your information, to correct it, or to delete it. To make a request, email support@piqgames.com from the address on your account.

9. Children

PiQ is not for children under 13, and we do not knowingly collect information from them. If you believe a child under 13 has an account, email support@piqgames.com and we will delete it.

10. Security and where data is processed

We use reasonable measures to protect your information, such as secure connections and access controls on our systems. No system is completely secure, so we cannot promise absolute security.

Our service providers may process your information on servers in the United States or other countries, which may have different data protection laws than where you live.

11. Changes to this policy

We may update this policy. For a significant change, we will tell you in the app or by email before it takes effect. The date at the top of this page shows when it was last updated, and the latest version is always at piqgames.com/privacy.